Brown's Glass

Derek Woodz a month ago

Woman in the front office must be a family member cause she talk so foul to anybody!!!! I read these reviews n i see why 3 stars is the rating this place customer service is bad i tried to tell the other office lady but older lady got irate. i had to wait weeks for a small piece of glass but cheaper place in yoco is why i went.

CB 2 months ago

Called ahead before bringing in glass for a home project and the woman on the phone was professional and helpful (Stephanie I believe) Unfortunately, the actual in-store experience was enough to ensure I will never return. The older woman at the front counter appeared irritated from the moment we walked in. She was huffing, slamming items around, and acting as though we were an inconvenience. When we asked about turnaround times and expressed surprise at the 6 week wait, her response was essentially that we could take our business to Garrity Glass. I tried to give her the benefit of the doubt and assumed she was having a bad day. Then I returned to pick up the order and witnessed the same behavior again; speaking sharply to employees, storming around the store, cursing under her breath, Slamming the phone down again and creating an atmosphere that was uncomfortable for customers I later called with a simple question and was treated as though I was wasting someone’s time. Every interaction felt rushed, dismissive, and unnecessarily hostile. The most concerning part wasn’t the wait time or pricing—it was watching someone in a customer-facing role repeatedly treat both customers and

Brittany Bush 5 months ago

Whoever answers the phone for you guys you really might want to consider finding a new person to do that. That lady has awful customer service skills. You'd be better off getting a 5-year-old to answer your phone. She is very rude and nasty and I unpolitely got off of the phone and found a different company to work with. Your loss there gain.

Denise Johnson 8 months ago

I have been doing business with Browns for many years and the quality and service has always been great however lately there have been many, many, many issues with their customer service and I plan to write a review on Facebook and contact the BBB unless I hear from either the owner Mr. Robert Brown or Vice President Mr. Timothy Kessel. I doubt they are in agreement with the very very poor customer service that is being rendered. Mrs. Denise Johnson

Ronald Nickey a year ago

We needed to replace these doors that are about 125 years old. Browns came thru over 5000 dollars less than the competition and did an excellent job on the install. Jess and Nate were the installers and paid close attention to detail so as to minimize any finish work on the inside. Matching up to work that is over a century old is not an easy task and Browns went out of their way to work with our demands and our schedule.